What Happened to ATLANTA BOUND?

I never, ever upload a placeholder file to any digital publishing platform. Ever. I’ve heard too many horror stories of platforms releasing the placeholder instead of the final file.

But even doing everything correctly, it seems, is no guarantee of success when you’re dealing with Amazon.

Despite having a full, complete, and final .mobi of Atlanta Bound from the very beginning1, Amazon sent out a corrupted file (comprising only front and back matter, not the content) to preorder customers. Of course they waited until release day to tell me, and I immediately uploaded another fresh, full, complete .mobi file. (This can be seen in the “look inside” portion of the Amazon detail page.)

You can see it. It’s there. But Amazon won’t take Atlanta Bound out of jail.

After nine emails and four calls to KDP’s “customer service” line (where I get hung up on halfway through the option tree) there is still no move on Amazon’s part to fix their mistake. Unfortunately, Amazon will not condescend to reply to my numerous emails, phone calls, and at least one customer service chat. Atlanta Bound is still listed as “unavailable” a week after release. One of the reviews on the detail page says that Amazon customer service sent her the full, correct file when she gave them her preorder number, so at least there’s that. But the detail page is still locked, and I don’t know if other preorder customers have gotten theirs. There is literally and absolutely nothing else I can do here; Amazon is simply refusing to do their damn job.

I have unpublished the book on KDP and will be shifting it over to Draft2Digital, which holds the distinction of being a company that hasn’t screwed over multiple authors yet. That means it will be on sale through Amazon again, it will just be supplied through a different pathway. Of course the transition will take time.

If you have a Kindle, you can get the .mobi edition through my Gumroad store, and it will play nice with said Kindle in every way.

IF YOU PREORDERED THROUGH AMAZON AND DID NOT GET YOUR COMPLETE DOWNLOAD, please email me through my contact page. Upon verification of purchase, I’ll personally send you the .mobi file. I am very sorry, I did everything I could to make this a better experience for my readers, but when Amazon decides to make their displeasure with a vocal critic of their business practices known, I suppose they go all the way.

I mean, sure, this could be an honest mistake or some form of inefficiency. But I’m not thinking it is, and until something happens to change my mind that’s the assumption I’m operating under. Future books will probably not be released through the KDP interface.

Readers, I apologize. I did everything I could, and it still didn’t work out. Thank you to everyone who’s been supportive through this. Release Day is always a special kind of nerve-wrack hell, and this kind of bullshit makes it even worse.

I’ve short stories to revise and more books to write. Back to work it is.

UPDATE 1/15/19: So I unpublished Atlanta Bound yesterday morning before writing this post. Guess what happened less than two hours later? Go on, guess.

That’s right. Someone at KDP finally wrote back.

 Jan 14, 2019, at 10:58 AM,Amazon.com<[email protected]> wrote:

Hello Lilith,

My name is [[redacted]], one of the Customer Service Supervisors with Kindle Direct Publishing (KDP). Your case has been brought into my attention.

I’m very sorry for the frustration this issue has caused.

I checked your account and see that, your book, “Atlanta Bound” is currently in “Unpublished” status. In this case, I’d request you to republish your book in order for us to investigate further.

In the meantime, I’ll reach out to our quality team to remove the error message from your detail page. I will reach out to you with an update as soon as possible.

Also, once you republished your book, we will be able to push the updated content to the customers who pre-ordered your book.

Thanks for your understanding.

Can you imagine the look on my face when I opened that email? It was somewhat close to this:

Here’s my reply:

Jan 14, 2019, at 11:40 AM, Lilith Saintcrow [[personal email address redacted]] wrote:

Dear Mr [[redacted]],
Yes, after a week of being ignored—of NINE separate emails sent through the KDP Help menu, FOUR phone calls to KDP Customer Service (all of which hung up on me halfway through the option tree), and a Customer Service chat with a very nice young man named Syed who could not fix the problem—I have unpublished Atlanta Bound. I did so, in fact, earlier this very morning. I will be publishing it (and future works) to Amazon through Draft2Digital instead of KDP. I have no desire to have KDP/Amazon continue to ignore me while profiting off my work. You can find more details here: https://www.lilithsaintcrow.com/2019/01/what-happened-to-atlanta-bound/

There are two things you can do right now:

* You can make certain the preorder customers all have the full download. This is non-negotiable. You guys messed up, you need to fix it with the customers. I expect every one of those customers to have the full download and the royalties to be clearly marked on my next statement from KDP.

* You can let me know where to send an invoice for the working time I lost while attempting numerous times to get KDP to fix their error. I bill $75/hr for freelance work; emails and the like are automatically billed at a minimum of a quarter-hour apiece.

As you can no doubt tell, I am extremely frustrated with Amazon’s lack of attention to this matter, and furthermore I am insulted that it took unpublishing the book to get any sort of response. You can, no doubt, see that I am a prolific author; KDP is well on its way to losing my future business for good.

I look forward to your prompt reply.

I don’t think I’ll get a prompt reply.

Update 1/21/19: Amazon now tells me that all preorder customers should have the full download. If you do not, please email [email protected]. The book is now listed on Amazon as well, but the reviews seem to have not come through.

They’re still refusing to pay the invoice, which lengthens every time I have to email them about this damn matter. But I didn’t really expect much else.

RELEASE DAY: Atlanta Bound

That’s right, my friends–the fourth and final season of Roadtrip Z is now making its way in the world!


Nothing matters to the walking dead but finding live flesh to chew on, and nothing matters to Ginny Mills except getting back to her family. Nothing matters to Lee Quartine but keeping his small band of survivors–including Ginny–alive. Upstate New York is overrun, other survivors are more of a danger than a help, and the rumors have begun. There’s a place where organization and government still exists, a place where a cure for the zombie virus is underway.

The problem is, that place is Atlanta, and there’s a hell of a lot of road to cover to get there. Hopefully, Ginny’s family is safe. With a little luck, Lee can get them all south without anyone else dying.

But in the middle of a winter wasteland full of chewing, shuffling undead, hope–and luck–are in short supply…

Now available in ebook directly, through Barnes & Noble, Kobo, and independent distributors. The paperback edition is here. The Kindle edition is available here, because–well, keep reading.

ETA: After six emails and four calls to KDP’s “customer service” line (where I get hung up on halfway through the option tree) there is still no move on Amazon’s part to fix their mistake. Despite having a full, complete, and final .mobi, they sent out a corrupted file to preorder customers. Of course they waited until release day to tell me, and I immediately uploaded another fresh, full, complete .mobi file. (This can be seen in the “look inside” portion of the Amazon detail page.)

One of the reviews on the detail page says that Amazon customer service sent her the full, correct file when she gave them her preorder number, so at least there’s that. But the detail page is still locked, and I don’t know if other preorder customers have gotten theirs. There is literally and absolutely nothing else I can do here; Amazon is simply refusing to do their job.


It’s been a heckuva ride; huge thanks to my subscribers on Gumroad and Patreon for being a part of it. I’m sad to say goodbye to Ginny, Juju, Lee, and the gang, and maybe someday I’ll do the story of Kasie Frank, Mandy, Carline, and Shura Halloran’s little group coming together and fighting their way to safety.

But that’s sometime in the future, if it arrives at all. In the meantime, the story rests at equilibrium, in a cafeteria. Thank you ALL for being a part of it.

The next serial is HOOD, and you can read all about it here. (You can also read the first episode for free over on my Patreon!)

And now I’m going to go put my head in a bucket, as is my wont on release days. See you in a little while…

RELEASE DAY: Rattlesnake Wind

That’s right, my darlings–finally, one of the books closest to my heart is out in the world and ready for your delectation. I always meant to go back to Wyoming, and I have; though perhaps not in the way anyone might have expected. Dez’s story is pretty brutal, and since she’s young, a lot of publishers wanted it as a YA–but only if they could take some of the blood and meat and gristle out of it.

You can guess my response to that.

It finally found a home with Fireside, the best place it could have landed. It’s one of the more marvelous feelings in the world to able to trust your editor and publisher, to know they’re behind you all the way.

So…I won’t say enjoy, because I’m not sure it’s an enjoyable book. It was necessary for me to write, and doubly necessary for me to send it out into the world unwatered, with colorless fumes smoking from its trembling surface. I offer it with both hands, my friends, and hope it finds you well.

Desiree Sarpe and her family–minus their domineering, abusive patriarch–have settled on the Wyoming plains, where the wind speaks, the grass whispers, and power comes in the strangest, most ordinary of forms. Unfortunately, the past and its terrors can’t be easily shaken, and Dez is about to find out how brutal, bloody, and costly magic really is…

Now available at Amazon, Barnes & Noble, and independent retailers.

COVER REVEAL: Rattlesnake Wind

There are some books that live very close to the writer’s heart, and this is one of mine.

When I was much younger than today, we moved from Great Britain to Wyoming, and the culture shock was immense. The only thing to love about the place was the wind coming over vast sweeps of long grass and whispering secrets into my aching ears. When we left again, this time to move to the Pacific Northwest, I cried as quietly as I could in the car, telling the plains and the wind I’d be back.

It took many a year, but I finally returned. Not physically, but I’m not sure it matters.

Fireside was the only publisher willing to take a chance on this book, for a variety of reasons, and the only publisher I felt comfortable trusting its bloody beating heart to; this beautiful cover was made by Eleanor Chuah. I’m proud and honored to invite you into this book, my dear Readers, and I hope you enjoy it…

The first night we spent in that ancient mobile home, the wind mouthed its corners with a low whispering almost like words from another room.

Desiree Sarpe and her family–minus their domineering, abusive patriarch–have settled on the Wyoming plains, where the wind speaks, the grass whispers, and power comes in the strangest, most ordinary of forms. Unfortunately, the past and its terrors can’t be easily shaken, and Dez is about to find out how brutal, bloody, and costly magic really is…

Coming in December 2018; now available for preorder at Amazon, Barnes & Noble, and independent retailers.

RELEASE DAY: Steelflower in Snow

Kaia Steelflower meant to spend her winter resting, but the high price upon the head of her barbarian companion Redfist has drawn her out of safety and through the northern passes to the Highlands.

Bandits, blood, and treachery, Kaia’s seen it all before. But something else lingers in the snowy wastes north of the mountain Rim. Ancient power has found a new host, plans have been laid for rebellion, and the giants of Skaialan do not take kindly to foreigners. Saving Rainak Redfist will demand all the skill, strength, and cunning the Steelflower can muster; saving herself–and her new princeling husband–might be impossible.

Winter in the Highlands is brutal, and it’s only just begun…

Now available in paperback! (Other sales channels will be listed on the Steelflower page when they propagate.)

Steelflower

I have another announcement to make. Now that Book 3 is out in paper, you can purchase book 2–Steelflower at Sea–in .epub.

Please do not email me with scolding or asking for other formats. Again, once the sales channels propagate, Steelflower at Sea should be available through Kindle, Nook, and the like, but for right now, buying direct from yours truly is the best way to get it.

I am at work on Book 4, tentatively titled The Highlands War. But it’s far down on the list and I won’t get to it for a while. In the meantime, enjoy Kaia’s adventures among the mad Northern giants. Many thanks to Skyla Dawn Cameron, without whom Kaia would never have made her return. Go buy a book or some cover art to thank her, hmmm?

I’m going to go do my usual release-day run and soak my head in a bucket to get rid of nerves. Or, at least, to try to get rid of nerves. Even a head-bucketing might not do the trick.

Over and out.

Release Day: JOZZIE & SUGAR BELLE

Five or six friends got together in a Google Hangout. All writers, mostly drunk, they are Very Funny Ladies. Happily, I was one of them; sadly, I was stone-cold sober. One of the ladies is an Australian, and her care packages sent to us poor benighted fools in the Northern Hemisphere are legendary; apparently, a recent one sent to a Dear Husband of a Writing Lady included several kangaroo-scrotum tchotchkes.

Because yes, they use all parts of the ‘roo, and the scrotums can be coin purses, corkscrews, bottle openers–you get the idea. (Look, I’m not gonna link any of this, you can traumatize yourself with Google just fine.) The Dear Husband could not contain his glee, and showed off his new gifts.

“Wait,” someone said. “What if that was a kangaroo shifter’s ballsack instead?”

Being the only sober one in the room, I was charged with writing the story. A few hours later, we had all the main characters fleshed out for a fucking series of these things. (The echidna-shifter one sounds particularly hilarious.) The Writing Ladies eventually separated to nurse their upcoming hangovers, or, in my case, shambled to bed giggling.

And lo, I wrote the kangaroo-shifter novella. The working title was Scrotum Search, but good luck getting that past any Amazon algorithms, amirite? And now, my dear friends, you can read it too!

Jozzie & Sugar Belle This ‘roo has problems.

Jozzie Shale, missing a particularly intimate piece of his person, lands in LA with a hangover and plenty of determination. He needs help, fast–and fortunately, he’s got the address of a witch who owes his buddy Petey a favor.

She’s a solution.

Sugar Belle, of the Virginia Belles, is only mildly amused when a drunken shapeshifter shows up in her tattoo chair. Add a warlock with a necromantic book, coyote shifters, the end of the world, plus a few hundred pounds of cheese, and even a witch of Sugar’s caliber might be in for a bad night.

It’s gonna be a bumpy weekend…

Available through Gumroad, Amazon, Barnes & Noble, and Kobo. The print edition is now available, too.

As for the others there that night (you know who you are), the gauntlet’s thrown, bitches. I expect your novellas in short order.

*runs away, laughing*

RELEASE DAY: Afterwar

That’s right, my dears! The book I’ve been agonizing over for multiple years is now out in the world.


They say the war’s over when the surrender is signed. It’s a lie.

America’s bloody Second Civil War lasted for years. When the surrender is signed, it’s supposed to be over; refugees flood the highways, trying to get back home. For Swann’s Riders-especially their newest addition Lara Nelson, snatched from certain death in the Firster kamp system-there’s no such thing as a home to return to.

Swann and his crew of partisans work for the Federal Army now, hunting through the wreckage for war criminals and kamp officials. Their next quarry is carrying something explosive, something that can level the nascent Federal government and turn the entire continent into a hellscape- well, more than it already is.

Across America, working against time and chaos, Swann’s Riders are back in the fight. And Lara, whose secrets may well end up consuming her too, has a vengeance of her own to deliver…


I finished the zero draft of Afterwar in March 2017. The book itself was brutal to write, for obvious reasons. Then, things started going wrong. Orphaned twice1 and delayed at every production step, last-minute proofing hassles, payment snafus…I joked to Kevin Sonney that if the printers didn’t catch fire and sink into a swamp, I would be surprised. There was just that much bad luck during the publication process. Every once in a while a book gets a perfect storm of Shit Happens, I guess I was due for one anyway, and the fact that it came on the heels of finishing what was probably the most emotionally difficult story I’ve ever written was just icing on a terrifying anxiety-laden cake.

Every book deserves acknowledgements, and I don’t usually do them on release day, but this is a somewhat special case. I want to take a moment and thank Devi Pillai and Miriam Kriss, who believed I could do something bigger and were there to encourage and help me when I (frequently) doubted, Lindsey Hall, who had to deal with me at my very-most-frazzled, Mel Sterling for support above and beyond even the call of Best Friend Duty, Lauren Panepinto for not strangling me when I became difficult and for a great cover, the Deadline Dames and the MurderFriends for a constant mutter of support, cat gifs, and zaniness, Sarah Guan for taking the book through the home stretch and soothing a Very Tired Writer, and my children, who I wrote this for. I should also add thanks to the many service members, in various branches of the armed forces, who answered my bizarre questions with patience and good humor, especially Jeff Davis.

I’m very tired, having spent a restless night, and the release day anxiety is particularly bad. I can barely believe the book made it out into the world, and am at once relieved and scared almost witless. Waiting for another shoe to drop, as it were. So I’m going to go and spend this day the way I spend other release days–shaking, soaking my head in a bucket, and writing. (One of those options may not be quite feasible; I doubt I have a bucket clean enough after the recent stomach flu.)

Come back on Thursday, and I’ll tell you some more about Afterwar. In the meantime, I have a Fanchat Discord you can join; just be sure to mark your spoilers.

Over and out.